• Director of Operations, Community Health Academy

    Job Locations US-MA-Boston
    Community Health Academy
    Regular Full-Time
  • About Last Mile Health

    Last Mile Health (LMH) saves lives in the world’s most remote communities by partnering with governments to bring critical primary care services to the doorsteps of people living in the last mile. Last Mile Health is a registered 501(c)3 non-profit organization with offices in Liberia, Boston and New York. For more information, visit www.lastmilehealth.org.

    The Community Health Academy ("Academy") is seeking to reinvent the training of community health workers and the leaders who support them for the digital age. The Academy has established the world's first digital Continuing Education (CE) platform tailored for community health workers and the supervisors, managers and policymakers who support them.

    In partnership with governments, the private sector, philanthropic and non-governmental organizations, the Academy enables community health workers to receive the very best in continuing clinical education resources like video lessons on promoting family planning and podcasts on identifying the next outbreaks, and will support countries to develop accreditation programs for community health workers so they don't remain an undervalued group, but become a renowned, empowered profession like nurses and doctors.

    In parallel, the Academy will also develop a continuing professional education platform creating a free, open, online continuing professional education platform leveraging massive open online courses and supporting local communities of practice - for policy makers, managers, supervisors working to build stronger systems to support these community health workers.

    Watch Last Mile Health CEO Raj Panjabi's TED Prize Talk, which articulates the vision for the Academy to contribute to the training of hundreds of thousands of community health workers and the leaders who support them - from the forest communities of West Africa to fishing villages of Alaska, from the hilltops of Appalachia to the mountain tops of Afghanistan.

    General Position Summary

    The Director of Operations, Community Health Academy (DOO) is a highly organized, detail-oriented, high-performing leader who will manage the day-to-day administrative, financial, and operational activities of the Community Health Academy (Academy) on behalf of the Executive Director. The DOO will work across the Academy team globally to execute on the priorities of the Academy – prioritizing projects and tasks, managing deadlines, and guiding projects forward to completion. They will represent the Academy with internal and external stakeholders – including governments, donors and partners.

    Essential Job Functions

    Manage the day-to-day administrative, financial, and operational activities of the Community Health Academy on behalf of the Executive Director.

    • Develop and execute on operational plans and budgets– working across the Academy team to prioritize projects and tasks, manage deadlines, monitor progress on priorities, and guide team toward completion of projects.
    • Collaborate with colleagues across the Academy team to ensure alignment with the strategic and operational plans.
    • Manage contracts, MOUs, and financial operations of the Academy.
    • Work closely with the Last Mile Health finance team and partnerships and development team to produce funding proposals and progress reports for donors.
    • Assist the Executive Director in scoping and managing expansion of the Academy’s work into new countries/regions and new partnerships.
    • Manage internal communications within the Academy team.

    Represents the Academy with internal and external stakeholders.

    • Prepares and/or contributes to the preparation of briefings and presentations on the Academy for internal (i.e., LMH Board of Directors) and external (donors, partners) audiences.
    • Builds and maintains relationships with internal and external stakeholders to serve as a resource for the Academy’s leadership team.
    • Participates in key meetings, internal and external, as needed or delegated.
    • Represents the Academy in internal LMH meetings and discussions to help drive understanding of the Academy’s work and move decision-making forward.

    Assists the Executive Director in the management and prioritization of his time.

    • Keeps the Executive Director apprised of key initiatives and projects.
    • Facilitates needs of senior staff to raise critical issues with the Executive Director and receive needed responses, guidance or decisions.
    • Assists the Executive Director in managing his participation in external engagements (speaking engagements, meetings, conferences, etc.).


    • A Masters degree in Business Administration, Public Policy, Public Management, or Public Health.
    • At least 10 years of work experience in administrative roles within the business, health care, and/or non-profit sectors
    • Minimum of 7 years of managerial experience leading high-performing, diverse teams
    • Experience managing all aspects of a large-scale project or program from vision to execution – including strategic and operational planning and budgets
    • Experience supporting and building cross-functional relationships and teams across an organization
    • Experience working alongside government partners and operational partners in the Global South
    • Exceptional communications skills, written and verbal
    • Excellent project management skills, with high attention to detail
    • Strong problem-solving skills
    • Strong relationship building and management skills
    • Experience working in international settings
    • High level of initiative to innovate with limited guidance
    • Commitment to health and social justice
    • Comfort working with a casual but high-performing team


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